Service

1. Who can use the online booking service?

This online booking service is available to all travelers and residents who are in or will arrive in Macau.

2. How to use the service?

Just browse the website, select the items you like, add to cart, select a time and date for pickup at checkout, and we'll have your items ready at the time you specify, waiting for you to pick up your items and pay at the store.

3. What do I need to show when picking up the goods?

When you pick up your order at the store, please present your order confirmation email and ID to pick up your order at our pickup point.

4. What should I do if I find a problem with the product after shopping?

If you have any questions after shopping, please call our customer service hotline or email us, and we will have someone follow up.

5. I wish to order a product with an "out of stock" message, when will it be available?

Please contact us by email, phone, or fill in the inquiry form in the "Contact Us" page with the product name and your detailed inquiry. Our customer service will help you.

6. How to get store promotions

If you'd like to receive our promotions, sign up for our Redbydufry membership program, where you can download the Redbydufry app on most app platforms and enjoy travel discounts and benefits.

You can also follow our official WeChat account Dufry_Official and subscribe to store news to receive our latest news and promotional offers.

7. Can I cancel my order?

Please contact customer service to cancel your order.

8. Can younger guests use the online booking service?

Yes, except alcohol and tobacco products.

9. Why is my date of birth required?

We rely on your age to determine whether we can sell you legally age-restricted products such as cigarettes and alcohol.

2. Questions about Red By Dufry membership

1. What is Red By Dufry?

Red By Dufry is a membership reward program for Dufry Group's branches in Macau, Ating and Yali.

2. Where can I view the online reservation order?

Download the Red By Dufry mobile app to get information on the Dufry Group's global branch network, apply Red By Dufry offers to duty-free shops in other regions, and view current member points and transaction records. At the same time, members can view member-exclusive offers and benefits in their region within the Red By Dufry app according to their membership tier.

3. How to apply for membership

The application method is very simple, you only need to select the portrait button on the top right of the homepage of this online shop to register as a Red By Dufry member. When registering, it is recommended that you provide your phone number to receive events and promotional information.

4. Is there a fee to apply for membership?

It is free to apply for membership. After opening a membership, you can get points according to consumption and membership upgrade according to points. The higher the membership tier, the more membership benefits you get.

5. What should I do if I forget the membership password?

Please select Forgot password on the member login page, and then enter the member email to reset the password.

6. How to check membership points

Please download the membership program Red By Dufry, and you will see past transaction records and membership points in it.

7. How to check member online discount

Please log in to the membership in this online store, and the membership discount of your tier will be displayed during checkout.

8. Why can't I receive the reset password email?

Unable to receive emails may be due to emails entering spam or other folders. We recommend that guests search the mailbox for Red By Dufry to find the email. If guests still do not receive this email, please email our customer service department for follow-up.

9. What should I do if I find that the points have not been added to the member account?

It usually takes five to seven working days to add membership points. If you find that the points will not be added to your membership account after this time, please send a copy of your receipt together with your membership email to the branch customer service email for follow-up.

3. My shopping

1. How many times can I purchase?

There is no limit to the number of purchases.

2. Where can I view the online reservation order?

You can log in to your personal online account to view it.

3. How to confirm the order is successful?

Once the order is successful, you will receive a confirmation email. If you do not receive the email, there is a chance that the email will enter another inbox, or please contact our customer service.

4. News email subscription

1. How do I subscribe to Dufry store newsletters?

You can authorize Dufry Group to send you emails when you register for a Red By Dufry account or subscribe our newsletter.

2. Can I unsubscribe from store emails?

Email subscriptions can be unsubscribed through personal account settings.

5. Personal Data

1. How to modify personal information?

You can enter your personal account settings to modify your personal information.

2. Is my personal information safe?

Please be assured that your personal information is kept completely confidential. Please read our Privacy Policy for details.

6. Payments and Taxes

1. What are the payment methods?

All standard payment methods are accepted.

2. Do I need to pay other taxes on top of the prices displayed on the website?

There are no additional charges other than those shown on the website.

7. Arrangements for Returns and Refunds

1. How long is the return period?

Returns are available within 60 days of purchase, please read the Customer Service Terms carefully. The company reserves the right to refuse returns or returns beyond the return period, and reserves the right to refuse merchandise in a different condition than when purchased.

Red By Dufry is changing

The future is purple